Trusted By Top Businesses
Reliable IT Support,
Wherever You Are
Your business can’t afford downtime, IT issues need to be resolved fast. At Counterpoint, we provide expert remote IT support to businesses across London, keeping your systems running smoothly and securely.
Our experienced team delivers tailored support to your remote workers, wherever they are, reducing downtime, strengthening security, and keeping your operations seamless.
Benefits of Remote IT Support London
Discover how our remote IT services can enhance efficiency, strengthen security, and keep your business running without interruption.
Faster Resolution Times:
Our remote IT team can diagnose and fix issues quickly, often within minutes, reducing downtime.
Increased Productivity:
Employees can stay focused on their work without IT disruptions slowing them down.
Access Expert Technicians:
Get immediate support from highly skilled IT professionals wherever in the world you are.
Scalable Solutions:
Whether you're a small startup or a large enterprise, our remote IT support scales with your business needs.
Remote IT Services We Offer
Instant Support: Quick response times from our expert helpdesk to keep your team productive and minimise disruptions.
Mac & Windows Expertise: Seamless support for both Mac and Windows environments, ideal for creative businesses and mixed-device workplaces.
Proactive Monitoring & Maintenance: Identifying and resolving issues before they impact your business, reducing costly downtime.
Cybersecurity Protection: Advanced threat prevention, monitoring, and response to keep your business secure from cyber threats.
Cloud & Collaboration Support: Assistance with cloud storage, file sharing, and collaborative tools like Microsoft 365, Google Workspace, and Adobe Creative Cloud.
Software & Hardware Troubleshooting: Rapid resolution of IT problems to keep your operations running smoothly.
Industries We Provide Remote Support to In London
At Counterpoint, we specialise in IT services for creative businesses, including design, architecture, advertising, marketing, and event experience agencies. With deep expertise in Mac support, we also provide tailored support for Mac-heavy environments, ensuring seamless performance, security, and efficiency.
Reach out to our friendly team of experts today
By working with Counterpoint, you’ll set a new standard for managing cyber risks. Fill out our form to get the ball rolling.
It's time to get your business secure
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How can I request IT support services for my Brighton business?If you're interested in our IT support services, the best way to get in touch is through our contact forms or by giving us a call. Our customer service team will discuss your specific needs and create a plan tailored to fit all your requirements.
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How do I choose an IT support company?When choosing an IT support company, consider their experience, range of services, response times, and customer reviews. Look for a company that offers comprehensive IT support, including cyber security and excellent customer service. You should always ensure they understand your business needs and that they can provide tailored solutions.
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What cybersecurity measures do you provide?We offer a comprehensive range of cybersecurity for businesses to protect your operations, including: Vulnerability and Penetration Testing: Identify and address security weaknesses before they can be exploited. Security Monitoring and Incident Response: Continuous monitoring and rapid response to security incidents. Security Awareness Training: Educate your team on best practices to help prevent security breaches. Compliance Management: Ensure your business meets all relevant security regulations and standards. Endpoint Security: Protect devices connected to your network from threats. Network Security: Network security secures your network infrastructure to prevent unauthorised access and attacks. Our cyber security services, including our data backup services, are designed to keep your business safe from evolving threats.
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What are your hours of operation?Our business hours are from 8:30 AM to 5:00 PM. However, we also offer extended IT support options for businesses that require assistance outside of these hours.
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What should I do if I encounter a technical issue outside of business hours?We offer business IT support in Brighton outside of our regular working hours for those who need assistance. Depending on your plan, this service may either be included or available on a pay-per-use basis.
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Is an IT support contract with Counterpoint flexible?Although we do have set plans that we have found work best for most businesses, our plans can be flexible to work around any unique requirements that your business may have.
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Do you offer on-site support to business in Brighton?Yes, we offer on-site IT support for businesses in the Brighton and Hove region. Our team can visit your premises to resolve issues that cannot be handled remotely. We can also conduct regular check-in meetings to ensure everything is running smoothly and to proactively address any potential issues.