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Enjoy Peace of Mind With Our Expert Team
With Counterpoint’s IT helpdesk services, you can focus on what matters most, while we take care of your technology. Our friendly team provides reliable, expert support that ensures your IT systems stay secure, efficient, and operational, minimising downtime and preventing disruptions. With Counterpoint, you can enjoy the peace of mind that comes with knowing your IT is in expert hands
What Are IT Helpdesk Support Services?
IT helpdesk support services provide businesses with expert assistance to resolve technical issues, optimize system performance, and ensure seamless daily operations. Whether it's troubleshooting software, resolving hardware issues, or managing network connectivity, our IT helpdesk serves as your first point of contact for all technology-related concerns.
With our user-friendly portal and dedicated phone support, reaching our helpdesk team is quick and convenient—no matter where you are. By partnering with an experienced IT helpdesk like Counterpoint, you gain access to professional IT support without the overhead of an in-house team, keeping your business running smoothly and securely.
Fast & Reliable IT Support
Our London helpdesk offers rapid response times, so you’re never left waiting when IT issues arise. We understand how critical technology is to your business, and our expert team is ready to assist with:
Troubleshooting Mac & Windows issues
Whether your business runs on Mac, Windows, or both, our specialists quickly identify and fix IT issues. From software glitches to system slowdowns, we ensure everything operates smoothly, minimising disruption to your workflow.
Network and connectivity support
A reliable network is essential for any business. Our team helps diagnose and resolve connectivity issues, optimise Wi-Fi performance, and ensure secure, stable network access. Whether you're working from the office or remotely, we make sure you stay connected.
Software and hardware support
From installing and configuring software to troubleshooting hardware issues, our helpdesk ensures your technology runs smoothly. Whether it’s setting up new devices, fixing performance issues, or upgrading systems, we provide expert support to keep your team productive.
Outsourced IT Services
What’s Included in Our Outsourced IT Services?
✔ Unlimited Helpdesk Support – Fast, reliable assistance whenever you need it.
✔ Proactive Monitoring – We identify and fix issues before they disrupt your business.
✔ Security & Compliance – Keeping your systems protected and up to industry standards.
✔ Mac & Windows Expertise – Dedicated support for mixed environments.
✔ Scalable Solutions – IT support that grows with your business.
When you choose to outsource your IT services with Counterpoint, you gain access to our expert helpdesk. Our outsourced IT support ensures your business runs smoothly without the hassle of maintaining an in-house IT team.
Why Choose Our IT Helpdesk?
Counterpoint’s helpdesk team is renowned for its friendly yet professional approach. We communicate in clear, non-technical language, making IT support simple and stress-free. No matter where your team is working from, whether in the office, at home, or on the go, we’re always just a call or portal request away, ready to help whenever you need us
24/7 Support
Get help whenever you need it, whether during working hours or after hours, perfect for a traveling team.
Expert Technicians
Our team is made up of seasoned IT professionals with specialised knowledge in both Mac and Windows systems.
Fast Issue Resolution
We quickly diagnose and resolve problems, minimising downtime and keeping your business running smoothly.
Proactive Maintenance
Our team monitors your systems for potential issues, addressing them before they impact your operations.
Reach out to our friendly team of helpdesk experts today
Get in touch today to see how our helpdesk can support your business.
It's time to get your business secure
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How can I request IT support services for my Brighton business?If you're interested in our IT support services, the best way to get in touch is through our contact forms or by giving us a call. Our customer service team will discuss your specific needs and create a plan tailored to fit all your requirements.
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How do I choose an IT support company?When choosing an IT support company, consider their experience, range of services, response times, and customer reviews. Look for a company that offers comprehensive IT support, including cyber security and excellent customer service. You should always ensure they understand your business needs and that they can provide tailored solutions.
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What cybersecurity measures do you provide?We offer a comprehensive range of cybersecurity for businesses to protect your operations, including: Vulnerability and Penetration Testing: Identify and address security weaknesses before they can be exploited. Security Monitoring and Incident Response: Continuous monitoring and rapid response to security incidents. Security Awareness Training: Educate your team on best practices to help prevent security breaches. Compliance Management: Ensure your business meets all relevant security regulations and standards. Endpoint Security: Protect devices connected to your network from threats. Network Security: Network security secures your network infrastructure to prevent unauthorised access and attacks. Our cyber security services, including our data backup services, are designed to keep your business safe from evolving threats.
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What are your hours of operation?Our business hours are from 8:30 AM to 5:00 PM. However, we also offer extended IT support options for businesses that require assistance outside of these hours.
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What should I do if I encounter a technical issue outside of business hours?We offer business IT support in Brighton outside of our regular working hours for those who need assistance. Depending on your plan, this service may either be included or available on a pay-per-use basis.
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Is an IT support contract with Counterpoint flexible?Although we do have set plans that we have found work best for most businesses, our plans can be flexible to work around any unique requirements that your business may have.
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Do you offer on-site support to business in Brighton?Yes, we offer on-site IT support for businesses in the Brighton and Hove region. Our team can visit your premises to resolve issues that cannot be handled remotely. We can also conduct regular check-in meetings to ensure everything is running smoothly and to proactively address any potential issues.
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How much does IT support in Brighton cost?The cost of IT support in Brighton depends on the size of your business, the complexity of your setup, and the level of support you’re after. At Counterpoint, we offer flexible pricing tailored to your needs, whether you’re a creative agency, a growing business, or an established organisation working with Macs, Windows, or both. As a guide, our monthly support packages typically start from £49.99 per user. For businesses needing more advanced support, like enhanced security compliance, bespoke plans can be £100+ per user per month. We’re always happy to chat and give you a clear, no-pressure quote based on your exact requirements.