Our Partners
What is Co-managed IT Support?
Co-managed IT support is a hybrid IT support model that combines the strengths of your internal IT team with the expertise and knowledge of an external IT Provider.
By working together and using the strength of each individual team, your organisation can enhance their IT capabilities without the need for full-scale IT outsourcing.
KEY FEATURES OF CO-MANAGED IT SUPPORT
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Shared responsibilities
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Scalability
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Access to diverse expertise
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Cost efficiency
Our Co-Managed IT Process
With over 30 years of co-management experience, we understand the critical importance of clear communication and teamwork. That's why we follow a streamlined process designed to align seamlessly with your internal IT teams, ensuring effective collaboration every step of the way.
Assessment & Integration
We begin by assessing your current IT infrastructure and discussing the areas where additional support is needed. Then together we define the scope of responsibilities and integrate our expertise into your existing operations.
Collaborative Support & Management
Once integrated, we work closely with your internal IT team, providing ongoing support to manage day-to-day operations. From monitoring systems to addressing critical issues, we fill the gaps to ensure your IT environment runs smoothly.
Strategic IT Growth & Optimisation
Our partnership goes beyond just support. We hold regular reviews with you internal Team to continuously assess and optimise your IT strategy, helping your business grow and adapt with the latest technologies and best practices.
Specialist Mac
Co-Managed Support
We specialise in providing Co-Managed IT Support tailored to Mac environments, ensuring seamless integration with your existing infrastructure. Our team brings deep expertise in managing and supporting macOS systems, working alongside your internal team to deliver optimised performance, security, and ongoing maintenance.
Whether you need help with troubleshooting, updates, or long-term strategy, we ensure your Mac systems run smoothly and reliably.
Does Your IT Department Need Additional Support?
As your business grows, your internal IT team may face increased workloads or skill gaps.
This is where co-managed IT services shine. At Counterpoint, we provide the extra support your IT department needs without the cost of hiring more staff. Our tailored solutions enhance your team's capabilities, equipping them to meet your business's demands.
From scaling resources during busy periods to handling specialised tasks, our co-managed IT support for businesses in London and Sussex offers the ideal blend of in-house and external expertise.
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Benefits of Co-managed IT Services
Our co-managed IT Services can offer several benefits to your business. Here are some of the advantages:
High-Level Expertise
Access our team of skilled te who will work alongside your internal staff and close any potential skill gaps.
Improved Security
Benefit from our robust cybersecurity measures and proactive monitoring.
Optimise your IT infrastructure for maximum efficiency and performance, tailored to meet your unique demands.
Cost-Effective
Scalability
Easily adjust support levels to match your business growth and changing needs.
24/7 Support
You'll receive round-the-clock IT assistance for critical issues.
Focus on Core Business
Free up your internal IT Teams' time to concentrate on strategic initiatives.
How to Decide on the Right IT Support Provider?
Understand Your Business Needs
Start by assessing your IT requirements. Do you need comprehensive managed IT services, specialised support for specific systems, or co-managed IT solutions to supplement your in-house team? Knowing your needs will help you identify providers with the expertise and services that align with your goals.
Evaluate Experience and Expertise
We collaborate closely with you to craft an IT strategy that aligns with your business objectives. Whether it’s optimising existing systems, integrating advanced data storage and collaboration solutions, or implementing advanced security measures, we focus on delivering solutions that support your long-term success.
Assess Response Times and Availability
We know that disruptions to your operations can be costly. That’s why we focus on making the onboarding process as smooth and efficient as possible. Our expert team ensures every solution is implemented with care, minimising downtime so your business can keep running seamlessly.
Check for Customisation and Scalability
We provide ongoing support through continuous monitoring and prompt issue resolution. We also conduct regular reviews and provide training to ensure we stay aligned with your business, keeping your IT infrastructure running smoothly to support your goals.
Consider Security Measures
Cybersecurity is a top priority for modern businesses. Ensure your IT support provider offers robust security solutions, including proactive monitoring, regular updates, and incident response plans to protect your data and systems.
Choosing the right IT support provider is a critical decision that can significantly impact your business's operations, security, and growth. Here are some key considerations to help you make the best choice:
Get in Touch
with Us Today
Send us a message and one of our friendly team will be in touch shortly.
Why Choose Counterpoint?
Choosing Counterpoint for your co-managed IT services means partnering with a team that prioritises your business goals. Our team can offer you:
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A wealth of expertise
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A commitment to delivering high-quality and reliable IT support
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A flexible and proactive approach
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A tailored approach unique to your business
By teaming up with us, you can confidently manage your IT processes and minimise IT challenges.
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How can I request IT support services for my Brighton business?If you're interested in our IT support services, the best way to get in touch is through our contact forms or by giving us a call. Our customer service team will discuss your specific needs and create a plan tailored to fit all your requirements.
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How do I choose an IT support company?When choosing an IT support company, consider their experience, range of services, response times, and customer reviews. Look for a company that offers comprehensive IT support, including cyber security and excellent customer service. You should always ensure they understand your business needs and that they can provide tailored solutions.
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What cybersecurity measures do you provide?We offer a comprehensive range of cybersecurity for businesses to protect your operations, including: Vulnerability and Penetration Testing: Identify and address security weaknesses before they can be exploited. Security Monitoring and Incident Response: Continuous monitoring and rapid response to security incidents. Security Awareness Training: Educate your team on best practices to help prevent security breaches. Compliance Management: Ensure your business meets all relevant security regulations and standards. Endpoint Security: Protect devices connected to your network from threats. Network Security: Network security secures your network infrastructure to prevent unauthorised access and attacks. Our cyber security services, including our data backup services, are designed to keep your business safe from evolving threats.
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What are your hours of operation?Our business hours are from 8:30 AM to 5:00 PM. However, we also offer extended IT support options for businesses that require assistance outside of these hours.
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What should I do if I encounter a technical issue outside of business hours?We offer business IT support in Brighton outside of our regular working hours for those who need assistance. Depending on your plan, this service may either be included or available on a pay-per-use basis.
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Is an IT support contract with Counterpoint flexible?Although we do have set plans that we have found work best for most businesses, our plans can be flexible to work around any unique requirements that your business may have.
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Do you offer on-site support to business in Brighton?Yes, we offer on-site IT support for businesses in the Brighton and Hove region. Our team can visit your premises to resolve issues that cannot be handled remotely. We can also conduct regular check-in meetings to ensure everything is running smoothly and to proactively address any potential issues.